Refund and Order Cancellation Policy
1. Refund Policy:
At PEARLONEHOLDINGS, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1.1 Eligibility for Refund:
- Refunds are applicable only for products that are damaged, defective, or wrongly delivered.
- To be eligible for a refund, you must notify us within 7 days of receiving the product.
1.2 How to Request a Refund:
- Please contact our customer support team at refund@pearloneholdings.com or +1 (307) 545-3430 to initiate the refund process.
- Provide your order number, a clear photo of the product displaying the issue, and a brief description of the problem.
1.3 Refund Process:
- Once your request is received and approved, we will process the refund to your original method of payment.
- Refunds may take 14 business days to reflect in your account, depending on your payment provider.
1.4 Non-Refundable Items:
- Perishable goods, such as fresh produce and certain dairy items, are non-refundable due to their nature.
2. Order Cancellation Policy:
2.1 Cancellation by the Customer:
- You may cancel your order within 6 hours of placing it.
- To cancel an order, contact our customer support team with your order number.
2.2 Cancellation by PEARLONEHOLDINGS:
- We reserve the right to cancel an order in the event of unforeseen circumstances, product unavailability, or for any reason beyond our control.
- If your order is canceled, you will be notified, and a full refund will be processed.
3. Contact Us:
If you have any questions or concerns about our Refund and Order Cancellation Policy, please contact us at refund@pearloneholdings.com or +1 (307) 545-3430.
Note: PEARLONEHOLDINGS reserves the right to update or modify this policy at any time. Customers are encouraged to review the policy periodically for any changes.